When things don’t go as planned for your customers, you want to support them effectively.
David, stranded at the airport, is relieved his travel agency uses Tata Communications
Contact Center as a Service. This integrated solution ensures agents like Angela can
quickly assist David with alternative flight options, providing seamless support through
advanced network, data centers, and voice platforms.
Answers the questions and read the solution brief to learn about Tata Communications
contact centre as a service.
Q1 – Which of the
following areas do you encounter challenges or gaps while delivering customer
experience?
Siloed engagements across channels due to legacy infrastructure
Long queues and average call handling time
Improving agent experience and productivity
Managing multiple vendors
Q2 – What type
of Contact Centre solution do you have in place to service your customers?
Q3 – Thanks!
Can you let me know how much time is left on your service contract with your current
customer service platform vendor?
Q4 – Would you
be open to exploring other contact centre solutions?
Q5 – What is
your timeframe for deciding on the current engagement ?
Q6 – Would you
like to receive a call from Tata Communications to schedule a no commitment call
with a contact centre expert?
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